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F.A.Q.
- Frequently asked Questions
ANSWERS to FAQ's Where can I see your products ? The best place is the head office outlet in your state, they carry the most lines however if that's far away, other outlets often keep good supplies so we suggest you check first by phone or email regardless, particularly if you have done your homework here first and know what you want. How do I purchase items from your range ? Our products may be purchased, either in person or by telephone, from any of our group outlets around Australia. Credit cards accepted & delivery is available. How much are freight & packing charges if delivery is required ? Metro delivery rates may vary from store to store - there are usually no packing charges. Please enquire at the time of purchase. Interstate & country freight charges are determined by destination distance and the cubic weight of each order. Please enquire. Generally
we can deliver available goods within 3 working days locally and
5 working days in country areas but it is best to check this with
your outlet of purchase.
What do I do if my order is damaged in delivery ? In the unlikely event your purchase is damaged in transit we will send you a "no charge" replacement, freight free. Please note you may need to provide evidence of the damage. e.g. Digital photos. Please contact the outlet of purchase before returning any goods. Do you have any printed catalogues ? Yes, you can pick up a printed catalogue (no pricing) at your nearest outlet. You can also save or print a * PDF catalogue from within our corresponding online catalogues (last page). * Printable digital file Do you offer any discount for large purchases ? Yes we do, please check with your nearest outlet. Do you offer discounts for advance orders (if stock is unavailable) ? If you are prepared to place a deposit on your order and wait for it to arrive, many outlets will offer you a discount for your patience. Please enquire. Do you offer trade discounts to landscape designers & industry professionals ? Yes, we appreciate those who recommend our products and like to assist in any way possible. Do you sell wholesale to retail stores ? Yes, our direct outlets can also supply wholesale, please enquire with the head office in your state.
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